Frequently Asked Questions About Our Home Restoration Services
We want to help you understand the process of home restoration and what you can expect from our company as the repairs to your property begin.
The property owner signs a work authorization which allows us to perform the necessary repairs. Our restoration company will work with your insurance adjuster to reach an agreed upon scope of repairs. The Insurance adjuster will provide us with an approval so we can proceed with the Estimation process. Detailed measurements, and photographs are taken to provide the highest degree of accuracy. Once the information is gathered at your property the estimator will enter the information using a standardized program used by the insurance industry to complete your estimate. The insurance company will receive a copy of the estimate once its completed.
Project Managers will coordinate the repairs once the estimate is approved. They will be working with you throughout the repair process which will include the following;
Selection Meetings, Scheduling of Repairs, On site coordinator for any construction management and Building inspections. Throughout the process your PM will be reviewing all repairs and scheduling any necessary finishing details before the Final Walk-Through.
For any of your unanswered questions, feel free to call us at [888-992-4404].
Do I have to pay money upfront?
Understanding the billing procedures of the company that you choose to do your restoration work, and the ways that they coordinate with your insurance company ahead of time is of high importance. M.J. White & Son, Inc. never collects money upfront for anything.
Are you a true full-service contractor?
A true full-service contractor can handle your entire job from start to finish, with a full in house water mitigation department and a full contents division on site. M.J. White & Son, Inc. is a true-full service contractor.
Are you insured?
Remember that if a contractor is not adequately insured, this may leave you liable in the event of an onsite accident. M.J. White & Son, Inc. is licensed and insured, and will always provide proper documentation to your insurance company if required.
What training certificates do you hold?
M.J. White & Son, Inc. is certified by The Institute of Inspection, Cleaning and Restoration Certification (IIRC). To qualify for IIRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IIRC Certified Firms are also required to abide by the IIRC Code of Ethics. Services provided by IIRC-Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.
Are you Michigan based?
Everything that can be done to keep business local to Michigan these days is of huge value to our local economy and employment rates, M.J. White & Son, Inc. is a Michigan based business and is proud to support the communities that we service.
What are your disinfection procedures?
We are committed to reducing the risk of infection or cross contamination. Read more about what we do to disinfect and decontaminate here.
