East Side Office
45445 Mound Rd., Suite 100
Shelby Township, MI
(586) 323-6633
Fax: (586) 323-9650
Grand Rapids Office
3759 Broadmoor Ave.
Kentwood, MI
(888) 992-4404
Fax: (616) 957-4404
CE CLASS REGISTRATION Mark your calendar for these upcoming CE classes!
To register for a course below, please input the course number into the online registration form at the bottom of this page.
(All classes listed below are FREE of charge and lunch is provided.)
2010 NOVI CE Class Schedule
M.J. White and Son, Inc.
22670 Heslip Rd. Novi, MI 48375
(248) 478-4404
April 7, 2010
8:30am - 12:30pm
Claim Complexities: Agent, Insured, and the Restoration Contractor (For Insurance Agents)
(4 Credits – Course # TBD)
Instructor: Joel Patterson To familiarize participants with current complexities faced by agents, insureds, and the restoration contractor during the claim. Issues that will be addressed will include: unknown causes, undetermined causes, denial of coverage, limited coverage situations, cause and origin issues, total loss contents, growth/mold, asbestos, lead, smoke and odor, emergency response versus repair and restoration, claim handling, claim approval, supplements, permits, issue resolution, the shared roles of agents, insureds and the restoration contractor, ethical issues.
May 5, 2010
8:30am - 11:30am
Ethical Considerations in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51443, 3 Ethics Credits, 1 General Credit)
Instructor: Melanie Ciullo Class participants will be familiarized with an overview of ethics, ethical reasoning
and how it applies to the restoration industry. To inform participants of the common scenarios encountered and the importance of choosing an ethical contractor for repairs in order to maintain the highest standards of the industry for the benefit of the home owner and insurance providers.
June 2, 2010
8:30am - 12:30pm
Smoke and Odor Control in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51444)
Instructor: Joel Patterson and James Tole The course will cover all aspects of smoke and odor removal in the restoration industry.
July 7, 2010
8:30am - 12:30pm
Water Mitigation in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51871)
Instructor: Joel Patterson The course will cover all aspects of water mitigation and mold remediation. Asbestos
awareness, odor situations, meth-lab clean-up, and bio-hazards/human pathogen emergencies will also be touched upon.
August 4, 2010
8:30am - 1:30pm
Fire Restoration (For Insurance Agents)
(5 Credits – Course #51870)
Instructor: Marc Siegel This course will focus on restoring fire damage, as well as the proper methods used to identify salvageable and non-salvageable materials.
September 1, 2010
8:30am - 11:30am
Trauma Scene Cleaning (For Insurance Agents)
(3 Credits – Course #52197)
Instructor: Joel Patterson This course will familiarize participants with current insurance coverage for trauma clean-up; to provide an overview of industry methods and techniques for identification, classification, categorization, cleaning and remediation methods associated with all forms of trauma cleaning claims.
October 6, 2010
8:30am - 11:30am
Contents Cleaning and Risk Assessment (For Insurance Agents)
(3 Credits – Course #50776)
Instructor: James Tole To familiarize participants with current industry methods and techniques for identification and classification of articles subjected to damage from fire, water, smoke or odors. To achieve understanding of how established methods of cleaning may be able to reclassify losses from total loss contents to salvageable while maintaining the highest ethical industry standards for the benefit of both the homeowner and insurance providers.
November 3, 2010
8:30am - 11:30am
Ethical Considerations in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51443, 3 Ethics Credits, 1 General Credit)
Instructor: Melanie Ciullo
Class participants will be familiarized with an overview of ethics, ethical reasoning
and how it applies to the restoration industry. To inform participants of the common scenarios encountered and the importance of choosing an ethical contractor for repairs in order to maintain the highest standards of the industry for the benefit of the home owner and insurance providers.
December 8, 2010
8:30am - 1:30pm
Fire Restoration (For Insurance Agents)
(5 Credits – Course #51870)
Instructor: Marc Siegel This course will focus on restoring fire damage, as well as the proper methods used to identify salvageable and non-salvageable materials.
2010 GRAND RAPIDS CE Class Schedule
M.J. White and Son, Inc.
3759 Broadmoor, Suite F
Kentwood, MI 49512
March 18, 2010
11:00am – 3:30pm
Green Awareness – The Agent, Insured and Restoration Contractor (For Insurance Agents)
(4 Credits – Course TBD)
Instructors: James Tole, Joel Patterson To familiarize participants with the purpose and principles of Leed certification, Green building practices and recycling in modern building, repair, rehabilitation and restoration. The effects of these practices and procedures may have on requirements for policy limits, reconstruction concerns and associated costs following an insurance claim.
April 21, 2010
11:00am – 3:30pm
Claim Complexities: Agent, Insured, and the Restoration Contractor (For Insurance Agents)
(4 Credits – Course #TBD)
Instructor: Joel Patterson To familiarize participants with current complexities faced by agents, insureds, and the restoration contractor during the claim. Issues that will be addressed will include: unknown causes, undetermined causes, denial of coverage, limited coverage situations, cause and origin issues, total loss contents, growth/mold, asbestos, lead, smoke and odor, emergency response versus repair and restoration, claim handling, claim approval, supplements, permits, issue resolution, the shared roles of agents, insureds and the restoration contractor, ethical issues.
May 19, 2010
11:00am – 2:30pm
Ethical Considerations in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51443, 3 Ethics Credits, 1 General Credit)
Instructor: Melanie Ciullo Class participants will be familiarized with an overview of ethics, ethical reasoning
and how it applies to the restoration industry. To inform participants of the common scenarios encountered and the importance of choosing an ethical contractor for repairs in order to maintain the highest standards of the industry for the benefit of the home owner and insurance providers.
June 16, 2010
11:00am – 3:30pm
Smoke and Odor Control in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51444)
Instructor: Joel Patterson and James Tole The course will cover all aspects of smoke and odor removal in the restoration industry.
July 21, 2010
11:00am – 3:30pm
Water Mitigation in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51871)
Instructor: Joel Patterson The course will cover all aspects of water mitigation and mold remediation. Asbestos
awareness, odor situations, meth-lab clean-up, and bio-hazards/human pathogen emergencies will also be touched upon.
August 18, 2010
11:00am – 4:30pm
Fire Restoration (For Insurance Agents)
(5 Credits – Course # 51870)
Instructor: Marc Siegel This course will focus on restoring fire damage, as well as the proper methods used to identify salvageable and non-salvageable materials.
September 15, 2009
11:00am – 2:30pm
Trauma Scene Cleaning (For Insurance Agents)
(3 Credits – Course #52197)
Instructor: Joel Patterson This course will familiarize participants with current insurance coverage for trauma clean-up; to provide an overview of industry methods and techniques for identification, classification, categorization, cleaning and remediation methods associated with all forms of trauma cleaning claims.
October 20, 2010
11:00am – 2:30pm
Contents Cleaning and Risk Assessment (For Insurance Agents)
(3 Credits – Course #50776)
Instructor: James Tole To familiarize participants with current industry methods and techniques for identification and classification of articles subjected to damage from fire, water, smoke or odors. To achieve understanding of how established methods of cleaning may be able to reclassify losses from total loss contents to salvageable while maintaining the highest ethical industry standards for the benefit of both the homeowner and insurance providers.
November 17, 2010
11:00am – 2:30pm
Ethical Considerations in the Restoration Industry (For Insurance Agents)
(4 Credits – Course #51443, 3 Ethics Credits, 1 General Credit)
Instructor: Melanie Ciullo Class participants will be familiarized with an overview of ethics, ethical reasoning
and how it applies to the restoration industry. To inform participants of the common scenarios encountered and the importance of choosing an ethical contractor for repairs in order to maintain the highest standards of the industry for the benefit of the home owner and insurance providers.
NO CLASSES IN DECEMBER
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Questions? Contact: Melanie Ciullo at (248) 763-3145 or email Melanie Descan McDuffie at (810) 347-2783 or email Descan
