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FIRE & SMOKE RESTORATION
Structural Evaluation: An estimator will be dispatched to your residence to evaluate the amount of damage that has occurred to your property. An assessment of all damaged items will be conducted to determine what is repairable and what will need to be replaced. Areas affected by water, soot and smoke will also be considered when compiling damages during this phase. Measurements of the damaged areas will be taken so that an estimate of repairs can be compiled. Photos may be taken at this time to document the damage and assist in the estimation process.
Contents Evaluation: A contents specialist will arrive on site to assess the damage done to the contents of your property. Items will be inventoried and categorized based on their ability to be restored to their pre-loss state. Any items of significant sentimental value to you should be communicated to the contents specialist at this time.
Structure Cleaning: Some areas of your property may not require repair or replacement, but will need to be thoroughly cleaned. Fire and soot removal requires a specialty contractor trained in the use of soot and odor removal where special cleaning agents and techniques will be used to restore your property.
Onsite Contents Cleaning: On occasion, the damage to certain contents may be light enough that it is possible to clean some of the items at your property onsite. If this is the case, it will be recommended to you by the Contents Manager or your adjuster.
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